Delivery
These Delivery Terms form part of the 186 Light Ltd Terms & Conditions.
1. How 186 Light Ltd fulfils orders
186 Light Ltd does not hold stock. Products are sourced from the relevant supplier or manufacturer after order acceptance and may be dispatched directly to the customer. There is no customer collection service from the registered office.
2. UK delivery charges
Unless a different charge is clearly shown before purchase because of product size, weight, destination or specialist handling, the following charges apply:
| Order / destination | Service | Charge |
|---|---|---|
| Mainland UK – lighting & accessories under £100 | Standard delivery | £10 |
| Mainland UK – lighting & accessories £100 and over | Standard delivery | FREE |
| Mainland UK – eligible lighting & accessories | Premium Saturday delivery, where available | £35 |
| Northern Ireland | No delivery at present | – |
| Mainland UK – furniture & selected oversized lighting | Specialist / oversized delivery | £150 |
| Overseas, Channel Islands or special handling | Quotation required | Confirmed before order acceptance |
3. Oversized products and surcharges
Oversized, unusually heavy, fragile or remote-area deliveries may attract additional charges. Any additional charge will be disclosed before the order is accepted, or the customer will be given the option not to proceed.
Unless expressly agreed otherwise, oversized or heavy deliveries are kerbside or to the nearest reasonably accessible delivery point. Standard delivery does not include unpacking, assembly, installation, lifting to upper floors or removal of packaging.
4. Premium Saturday and timed delivery
Premium Saturday delivery is available only for eligible products and destinations and costs £35 where offered. Furniture and selected oversized lighting may require a separately quoted specialist service. Timed deliveries may be available at additional cost by prior arrangement but are not guaranteed unless expressly confirmed in writing.
5. Lead times
Because 186 Light Ltd does not hold stock, lead times depend on the supplier or manufacturer, the product configuration, finish and production status. Lead times displayed on the website are estimates unless expressly confirmed as fixed.
Where practicable, 186 Light Ltd will confirm the current estimated lead time within 3 working days of order placement. Where no delivery period is agreed, Consumer orders will be delivered within the period required by law. If the parties agree a longer supplier lead time, that agreed period will apply.
6. Multiple items and split deliveries
Items in the same order may come from different manufacturers and may therefore arrive in separate consignments. 186 Light Ltd may arrange split deliveries where appropriate. Separate consignments do not create additional standard delivery charges unless agreed before the order is accepted.
7. Couriers and tracking
The carrier depends on the supplier, manufacturer, product size and destination. 186 Light Ltd does not promise a particular courier or a one-hour delivery window unless expressly confirmed. Where tracking or delivery notifications are available, these may be sent directly by the supplier or carrier.
8. Delivery access
Before ordering oversized goods, customers must tell 186 Light Ltd about restricted access, stairs, narrow entrances, parking controls, weight restrictions or other circumstances that may require special handling. Additional costs caused by undisclosed access restrictions may be charged where lawful.
9. Remote areas
Remote postcodes, islands and destinations outside normal carrier networks may take longer and may incur a surcharge. If an additional charge is identified after the delivery address is assessed, 186 Light Ltd will obtain the customer’s agreement before accepting the order or allow the customer not to proceed.
10. Failed delivery
The customer must provide an accurate delivery address and make reasonable arrangements to receive the goods. If delivery fails because nobody is available, access is refused, the address is incorrect or reasonable carrier instructions are not followed, reasonable redelivery or storage charges may be payable where permitted by law.
11. Inspection on delivery
Inspect packaging and goods as soon as reasonably possible. If packaging is visibly damaged, record this with the carrier where possible, photograph the condition and keep the packaging. Please report damage, shortages or incorrect goods promptly. A 48-hour notification request assists evidence and carrier claims but does not remove statutory Consumer rights.
12. Do not book installers before delivery
Do not schedule electricians, access equipment, decorators or other contractors for a fixed installation date until the goods have arrived and have been inspected. Lead times and carrier schedules can change. Subject to rights and liabilities that cannot legally be excluded, 186 Light Ltd is not responsible for avoidable third-party costs resulting solely from work being booked before receipt and inspection.
13. Risk in transit
For Consumer orders, 186 Light Ltd remains responsible for the goods until they come into the physical possession of the Consumer or a person identified by the Consumer to take possession, subject to any different rule required by law. For Business Customers, risk passes at the agreed delivery point unless otherwise agreed in writing.
14. International delivery
186 Light Ltd may offer delivery to selected destinations outside the United Kingdom. Availability, price and carrier arrangements depend on the product and destination and may require a separate quotation. The customer is responsible for checking local import restrictions, electrical standards and installation requirements.
Where applicable, import VAT, customs duties, clearance fees and local taxes may be payable by the recipient and are not included unless expressly stated. Tax treatment depends on the destination and the circumstances of the sale; the amount shown at checkout or on the quotation will govern the order.
15. Proof of delivery
Where electronic tracking is provided, proof of delivery may be available through the carrier link. If not, contact 186 Light Ltd through the website customer-service channel or telephone 020 4569 1505.